Crystal Club is By Invite Only's customer rewards program.Earn points, collect them, and save on your future By Invite Only purchases!

<h5 id="crystal-club-is-by-invite-onlys-customer-rewards-program">Crystal Club is By Invite Only&apos;s customer rewards program.</h5><p>Earn points, collect them, and save on your future By Invite Only purchases!</p><ul><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/how-do-i-earn-points-13876" rel="noopener noreferrer" target="_blank">earning points</a>.&#xA0;</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/how-do-i-redeem-my-crystal-club-points-13883" rel="noopener noreferrer" target="_blank">redeeming points</a>.&#xA0;</li></ul><p>Only Crystal Club members enjoy discounts for our &apos;gldsmth&apos; fine jewellery range.</p>

What is Crystal Club?

Learn more about troubleshooting login issues.

<h5 id="here-are-some-instances-you-might-have-to-check-on-if-you-have-problems-accessing-your-crystal-club-account">Here are some instances you might have to check on if you have problems accessing your Crystal Club account.</h5><ol><li>Please ensure that you have already created a Crystal Club account via our website. If you have not, <a href="https://www.byinviteonly.shop/account/register">please head over to our here to do so</a>.</li><li>Making a purchase with us online or in-stores does not create a Crystal Club account. <a href="https://faq.byinviteonly.shop/en-US/if-i-make-a-purchase-does-that-make-me-a-crystal-club-member-13909" rel="noopener noreferrer" target="_blank">Learn more</a>.</li><li>If you have made a purchase before and the website mentioned, &quot; Account does not exist &quot;. Kindly activate your account by <a href="https://www.byinviteonly.shop/account/register" rel="noopener noreferrer" target="_blank">registering </a>with the same email address. This is to ensure that, points rewarded from previous purchases accumulated in 1 account.&#xA0;</li><li>If you&apos;ve forgotten your password, please click on &quot;<strong>Forgot password?&quot;</strong> You will receive an email detailing how to reset your password.</li></ol><figure><span class="fr-img-caption fr-fic fr-dib" style="width: 800px;"><span class="fr-img-wrap"><img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Sign-Up-01-b2265084-d9ac-4081-826f-ce03ac7dc147.png" style="width: 800px;" class="fr-fic fr-dib"></span></span></figure><div class="note-callout"><br>If you still have problems accessing your Crystal Club account, chat with us or kindly email our friendly customer service team at <a href="mailto:hello@byinviteonly.shop"><strong>hello@byinviteonly.shop</strong></a> for assistance.</div>

I can't log in to my Crystal Club account. Help!

<h5 id="crystal-club-memberships-are-free-and-will-last-you-a-lifetime">Crystal Club memberships are free and will last you a lifetime.</h5><p><a href="https://www.byinviteonly.shop/account/register" rel="noopener noreferrer" target="_blank">Click here</a> to sign up and start your journey with us as a Quartz member!</p><p><br></p><ul><li><div class="note-callout">Learn more about <a href="https://byinviteonly.gorgias.help/en-US/tell-me-more-about-crystal-club-tiers-and-benefits-13918">Crystal Club tiers and their benefits.</a></div></li></ul><p><br></p>

How do I become a member of Crystal Club?

To be a Crystal Club member, you need to create an account.

<h5 id="to-be-a-crystal-club-member-you-will-have-to-create-an-account-on-our-website">To be a Crystal Club member, you will have to <a href="https://www.byinviteonly.shop/account/register">create an account on our website</a>.</h5><p>If you&apos;ve made past purchases with us, you can create your account with the same email address you&apos;ve previously used when checking out. This is so that you can accumulate points from past purchases.</p><p><br></p>

If I make a purchase, does that make me a Crystal Club member?

You can do so by logging in to your Crystal Club account.

<ol><li><a href="https://www.byinviteonly.shop/account/login">Log in</a> to Crystal Club</li><li>Under <strong>Earn Points</strong>, you will see the following:<img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Birthday-Bonus-01-bbfab975-e372-49ad-86f7-d4e956d0df99.png" style="width: 800px;" class="fr-fic fr-dib"><br><br></li><li>Click on <strong>Add Birthday</strong>&#xA0;</li><li start="4" style="counter-increment:li 3;">Enter your birthday and click <strong>Save</strong></li><li start="5" style="counter-increment:li 4;">Under Birthday Bonus, you will now see the number of days left to get your extra 100 Crystal Club points!<img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Birthday-Bonus-02-e41c4b73-c9de-49a7-9c83-4552c73d7ca8.png" style="width: 800px;" class="fr-fic fr-dib"><br></li></ol><div class="note-callout">Kindly email our friendly customer service team at <a href="mailto:hello@byinviteonly.shop"><strong>hello@byinviteonly.shop</strong></a> for assistance. Please note that birthday points will be credited after your birthday date.&#xA0;</div><p><br></p><p><br></p><p><br></p>

How do I update my birthday on Crystal Club?

You can check your membership status via our website.

<h5 id="to-check-your-crystal-club-membership-status">To check your Crystal Club membership status:</h5><ol><li><a href="https://www.byinviteonly.shop/account/login" rel="noopener noreferrer" target="_blank">Log in</a> to Crystal Club</li><li>Your membership status will be reflected within your profile, alongside the number of Crystal Club points you&apos;ve accumulated</li></ol><p><br></p><p><img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Check-Points-Status-01-96bde4e3-9872-411e-acad-de17648c9e82.png" style="width: 800px;" class="fr-fic fr-dib"></p>

How do I check my membership status?

No minimum spend is required to maintain a Quartz Tier membership status.

How do I maintain my membership status?

There are three Crystal Club tiers: Quartz, Ruby, and Diamond.

<h5 id="there-are-three-crystal-club-tiers-each-of-which-has-its-own-benefits-and-advantages">There are three Crystal Club tiers, each of which has its own benefits and advantages.</h5><figure><img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-06-28_at_12.23.50_PM-7b45a9f3-1ef3-4044-8825-94d8c838f388.png" style="width: 800px;" class="fr-fic&lt;br&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class= fr-fic fr-dii"></figure><div class="note-callout"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Note:&#xA0;</span><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Calculated spending to the next tier stated on the Crystal Club widget will vary depending on the date you check the website. The system will count based on your last 12 months&apos; purchases from the date of checking. Our system will calculate the amount of expenditure required for the customer to move on to the next tier if the customer purchases on that day.&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Learn more about </span><a href="https://byinviteonly.gorgias.help/en-US/how-do-i-maintain-my-membership-status-13880"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">maintaining your Crystal Club membership status.</span></a></div><p><br></p>

Tell me more about Crystal Club tiers and benefits.

<h5 id="crystal-club-terms-and-conditions">Crystal Club Terms and Conditions</h5><ol><li>Crystal Club points <strong>do not</strong> expire.</li><li>All gift items redeemed using Crystal Club points are<strong>&#xA0;not valid&#xA0;</strong>for any <a href="https://faq.byinviteonly.shop/en-US/articles/after-sales-services-13013" rel="noopener noreferrer" target="_blank">After Sales Services.</a><strong>&#xA0;</strong></li><li id="isPasted">All Crystal Club benefits, offers, and services are subject to availability and may be subject to change at any time without notice.</li><li id="isPasted">Crystal Club discounts and gift redemption codes are not stackable with any promotions.&#xA0;</li><li id="isPasted"><strong>Only one&#xA0;</strong>discount code can be applied per order.</li><li id="isPasted">The discount code for the birthday reward will be applied only after your birth date has passed. If you decide to make any changes to your membership account after your birth date, the points will be automatically credited on your next birthday.&#xA0;</li><li id="isPasted">The referral discount code is only applied to the customer&apos;s first purchase with the brand, regardless of whether online or in-store.&#xA0;</li><li id="isPasted">Points <strong>would not&#xA0;</strong>be issued to the referee if the referral discount code was not applied to the referral&apos;s first purchase.&#xA0;</li><li id="isPasted">The referral discount code is not applicable for <a href="https://www.byinviteonly.shop/collections/gldsmth" rel="noopener noreferrer" target="_blank">Gldmsth- fine jewellery collection</a>.&#xA0;</li><li id="isPasted">If a customer chooses to return only a portion of their order, the Crystal Club points utilised will not be refunded. However, if they decide to return the entire order, the points will be automatically reverted.&#xA0;</li></ol><p><br></p><ul><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/how-do-i-maintain-my-membership-status-13880" rel="noopener noreferrer" target="_blank">maintaining your Crystal Club membership status.</a></li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/how-do-i-redeem-my-crystal-club-points-13883" rel="noopener noreferrer" target="_blank">redeeming your Crystal Club points.</a></li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-crystal-club-gift-redemptions-13916" rel="noopener noreferrer" target="_blank">gift redemptions</a>.</li></ul><p><br></p><p>If you have any questions feel free to chat with us or email us at <a href="mailto:hello@byinviteonly.shop">hello@byinviteonly.shop</a>.&#xA0;</p>

Tell me more about Crystal Club terms and conditions.

<p>Drop us an email &amp; we will be happy to assist you!</p><p>You may reach out to our friendly customer service at <a href="mailto:hello@byinviteonly.shop">hello@byinviteonly.shop</a> to request for a change in email address.</p>

How do I update my email address?

Still stuck? Speak to one of our team members for assistance!

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Jewellery Care

Shipping & Delivery

Crystal Club

By Invite Only

Everything you need to know about Crystal Club – By Invite Only's customer rewards program!

Membership

Crystal Club Gift Rewards

[NOTICE] Pricing changes due to material cost.

Order, Shipping, and Delivery

Shopping Online

Shopping In-Store

Exchange, Return, Repair, and Replacement

[GWP] Jelly Pouch Duo

Mother's Day Sale

Events & Promotions

Cancellation

Exchanges for fine jewellery.

Returns for fine jewellery

[UPDATED] Replacements for fine jewellery

Repairs for fine jewellery.

Gldsmth

Tell me more about your Exchange terms and conditions.

How do I request for an online exchange?

Can I exchange at a different outlet which I purchased from?

Exchanges

[UPDATED] Tell me more about your Returns terms and conditions.

How do I request for a return?

Tell me more about your Self-Service Kiosk

How do I return a gift?

Returns

Can I get my item repaired?

How do I get my item sent in for repair?

Do I need to pay to get my item repaired?

How much do repairs cost?

Tell me more about your Repair Terms and Conditions.

My jewellery is turning green. Help!

Repairs

[UPDATED]Tell me more about your Replacement Terms and Conditions.

How do I request for a replacement?

Define product damages.

Can I replace a GWP?

Replacements

After Sales Services

Tell me more about support and services during peak season.

Tell me more about estimated delivery times.

How do I track my order?

Tell me about shipping costs & delivery times.

More information on International Orders.

Where do you ship to?

What happens when I make an order?

Can I update my order?

Can I combine my orders?

Can I cancel my order?

How do I know if my order is processed?

How do I check my past orders?

Orders & Fulfilment

When can I collect my order?

Can I make an order online and collect immediately?

What happens when I opt for self-collection?

Tell me more about Self-Collection terms and conditions.

What if I forget to collect my order?

Where do I go to collect my order?

Self-Collection

Can I shower with my jewellery?

How do I take care of my jewellery?

Tell me more about gold and rose gold jewellery.

Tell me more about silver jewellery.

Learn more about demi-fine jewellery.

How do I adjust a huggie's loose clasp?

Tell me more about ruthenium jewellery.

What makes By Invite Only safe for sensitive skin?

What's the difference between having sensitive skin and being allergic?

How do I know if I have sensitive skin?

Tell me more about the Reevaluation Process.

Sensitive Skin

How do I earn Crystal Club points?

How do I check my Crystal Club points activity?

Do Crystal Club points or discount code expire?

I redeemed an award but I can't find my voucher code. Help!

How do I check my Crystal Club point balance?

Tell me more about Crystal Club gift redemptions [Online exclusive]

How do I redeem my Crystal Club points?

How do I refer a friend and gift them 15% off their first purchase?

How many Crystal Club points do I get when I leave a review?

I added a Crystal Club gift to my cart but I can’t check out. Help!

I did not receive Crystal Club points for my purchase! Help!

Can I use my Crystal Club points in-stores and online?

Points & Redemption

What is gldsmth?

What is recycled gold?

Tell me more about caring for fine jewellery.

Tell me more about Fine Jewellery After Sales Services.

Can I resize a solid gold ring?

Will solid gold tarnish?

Will I be able to pawn fine jewellery?

Fine Jewellery · gldsmth

What payment methods do you accept?

Why does my credit card keep getting rejected?

What currencies do you accept?

Tell me more about PayNow services online.

Tell me more about Atome.

Tell me more about PayLater by Grab.

Tell me more about ShopBack Pay.

Payment Methods

What are store credits?

How do I check my store credit balance?

How do I use my store credits online?

How do I use store credits in-stores?

I don't know what's my Loyalty Code. Help!

Tell me more about your Store Credit terms and conditions.

How to combine gift card balance with store credits?

Store Credits

Is there gift wrap available?

Do you sell gift cards?

My gift card did not get delivered. Help!

When will my digital gift card be delivered?

How do gift card credits work?

Can I get a refund on my gift card purchase?

Where can I check my gift card balance?

Do you include receipts with online purchases?

Gift Cards & Gifting

How does the newsletter discount work?

Can I apply a discount code when using a gift card?

How do I use my discount code?

How do I use my discount code in-stores?

I forgot to use my discount code. Help!

My discount code is invalid. Help!

Can I use multiple discount codes?

I'm confused by all the discount codes you have. Help!

Tell me more about your Discount Code terms and conditions.

My discount code has expired. Can it be extended?

Discount Codes

When will restocks come in?

How do I check if a product is available in-stores?

How do I measure my wrist?

What is my ring size?

My necklace or bracelet is too short

How do I purchase ear backings?

Tips and Tricks!